The Ask
Communiqué was tasked with planning and executing an unforgettable three-night incentive in trip in December anywhere warm in North America for our client’s top 20 customers. Faced with a short lead time and the prerequisite for direct flights from western Canada, Scottsdale, AZ was the perfect choice for this incentive as it’s a destination Communiqué has a long history planning events in.

The Win
The carefully curated itinerary, including two rounds of golf at prestigious courses, meals at the best restaurants in Old Town and a private box experience at an Arizona Coyotes game, created a memorable and rewarding experience for the top customers. The event fostered stronger business connections, motivated customers to continue their loyalty and generated positive outcomes. The incentive trip to Scottsdale exceeded our client’s expectations and achieved its objectives. The event rewarded customer loyalty, strengthened business relationships and created lasting memories for the top 20 customers.

Overview
Out clients entrusted our team to execute their National Business Meeting in Whistler, British Columbia—their first in-person gathering since the pandemic. We managed all aspects of the 400-person program, including registration, accommodation, transportation, activities, dine-arounds, event production, entertainment, and onsite support. Despite challenges including unpredictable weather, a two-hour airport transfer, and peak-season logistics, our meticulous planning and relationship with local partners ensured a seamless and memorable attendee experience.

Approach
Our team transformed a complex destination into the backdrop for a truly memorable event for all attendees. Leveraging trusted local vendors and balancing business objectives with engaging incentive elements, we created a cohesive experience that combined impactful meetings, team building, and a celebratory recognition evening. Focused on the power of in-person connection, we collaborated closely from planning to execution, ensuring every detail reflected our commitment to excellence and meaningful attendee experiences.

Results

• 400 Attendees

• Complex group transfers – Vancouver to Whistler

• Room blocks at 4 luxury hotel properties

• 8 Exclusive dine arounds restaurants

• 6 Unique local & cultural activity options

Conclusion
This program showcased our ability to transform challenges into opportunities, delivering an unforgettable event that balanced professional goals with meaningful personal experiences. By seamlessly integrating business and incentive elements, leveraging expert partnerships, and prioritizing connection, we created a program that resonated with attendees and exceeded expectations. Our team’s dedication from planning through execution ensured every detail was thoughtfully crafted, leaving a lasting impression and reinforcing the value of coming together in person.

Overview
Our client hosted a unique incentive program for 50 attendees from across Canada, in Waikiki, Hawaii.   With the evolution of incentive travel, Communiqué wanted to provide attendees with a unique experience. This incentive program was designed to excite and reward existing clients for their ongoing business in an adventurous way. The program allowed attendees the opportunity to experience both relaxation and exploration, while they enjoyed the many unique experiences and adventures that Waikiki has to offer.

Approach
Attendees experienced Oahu, with a traditional Hawaiian Luau, enjoying the iconic Waikiki beach, snorkeling and a catamaran trip, tasting local beer and spirits, touring a secret island, and exploring a local ranch filled with jungle adventures, movie site tours, horseback riding, ziplining and more. The week culminated with an evening under the stars and an outstanding firework display.

Results

• 5 Nights at an ocean front retreat in Honolulu

• 50 Attendees received personalized welcome & farewell gifts as well as daily locally sourced gifts

• 4 Customer appreciation events

• Sourced private cultural and adventure-based group activities 

Conclusion
Communiqué helped this client ensure their attendees felt the appreciation for their continued business and ongoing support.  The personalized gifting, evening under the stars, and cultural experiences elevated this program, allowing attendees to enjoy an immersive experience into all that Oahu has to offer.

Overview
Our client’s annual Seminar is an annual event that is a powerful and transformative gathering, bringing together independent beauty consultants, sales directors, and executives from across the country. This event was virtual for  3 years and 2023 was the first opportunity to bring everyone back together live. The ask was to create a shortened program (over 2 days) that reflected where the brand currently is, to be fiscally responsible and efficient, curate an Awards Ceremony and Business Session that fosters excitement and reward and recognition and design a space for their tradeshow.

Approach
Communiqué worked collaboratively with our clients to understand what was important to them and make smart recommendations on ways that we could deliver on those asks. We recommended options and solutions that still felt elevated, leveraged our existing partnerships and relationships and used our buying power to negotiate the most value for our clients.  

Results

• 1,000+ Attendees from across the country

• 1 Awards gala on Day 1

• 1 Business session on Day 2

• 25% Reduction in costs from 2022

Conclusion
Communiqué supported our clients to deliver on its goal of creating a celebration of the community's shared values, achievements, and aspirations. The 2023 Seminar executed over a 2 day program with over 1000 attendees that left feeling inspired, enriched, and elevated.

Overview
Our client’s approached our team to coordinate two back-to-back training and hospitality programs in Toronto. The scope of the request included managing airfare, hotel accommodations, VIP access to a major sporting event, transportation, equipment rentals, and exclusive dinner reservations. Adding complexity, the programs coincided with a city-wide conference, presenting significant logistical challenges. With only a two-week lead time to secure availability and just two business days to execute once we received approvals; our team seamlessly managed this while concurrently overseeing another local program.

Approach
Our team employed a strategic "divide and conquer" methodology to meet tight timelines and complex program requirements. To ensure clarity and efficiency, we designated a single point of contact for the client, streamlining communication and enabling rapid decision-making. By leveraging our extensive network of industry connections, we secured hotel accommodations that met both budgetary constraints and location priorities during a high-demand citywide event. We approached each program element with foresight, proactively addressing potential challenges to ensure seamless coordination. This strategic and agile approach allowed us to execute all components—from travel logistics to VIP event access—with precision, exceeding client expectations.

Results

• 2 Day turnaround to execute 2 back-to-back programs

• 3 Room blocks at 2 exclusive Toronto Hotels

• Securing hotel rooms & private dining experiences during Collision, one of the world’s largest tech conference

• 2 VIP sporting events experiences

• 28 Flights ticketed in 24 hours

• 2 Private dining experiences

Conclusion
Communique's commitment to precise communication and flawless execution ensured an exceptional experience for all attendees and a highly satisfied client. By aligning program goals with attendee needs, we curated a premium experience that balanced efficiency with attention to detail. Our ability to act quickly while maintaining a high standard of service created a memorable and successful event. This project underscores our dedication to delivering exceptional results and fostering long-term client satisfaction.